Privacy Policy

Last updated: 1 January 2026

We collect as little as possible, use it only to carry out your order, and share it with no one.

1. What we collect

• Your name — so we can make the offering in your name.
• Your email address — so we can send your photos and report, and reply to you.
• The content of your wish — so we can offer it at the shrine, and, with Negai, write it on the ema.
• A mailing address (Negai only) — so we can post the handwritten postcard. We do not ask for it with Inori.

We do not collect payment card details. Checkout is hosted by Stripe, and your card information goes to Stripe directly.

2. Why we use it

Only to provide the service you ordered and to communicate with you about it. The mailing address is used solely to send the postcard, and for nothing else. We do not use your information for advertising, profiling, or automated decision-making, and we do not add you to a marketing list.

3. Your wish stays private

The content of your wish is treated as private information. We do not publish it, share it, or repeat it in reports, postcards, marketing, or anywhere else. The postcard describes the visit — never the contents of your wish. Where an ema is dedicated, it is placed at the shrine and is not photographed in a way that makes your wish readable.

4. Who we share it with

We do not sell, rent, or otherwise provide your personal information to third parties. The only parties involved are the ones needed to run the order: Stripe, which processes the payment, and the postal service, which carries the Negai postcard to the address you gave us. Each handles that information under its own terms. We will disclose information only if we are legally required to.

5. How long we keep it

We keep order records for as long as we need them for accounting and tax purposes under Japanese law. The content of your wish is deleted within 90 days of your visit being completed. You can ask us to delete it sooner.

6. Website analytics

We may use Meta Pixel to measure how well our advertising works. When it is active, it sets cookies and reports page views and completed orders to Meta. It never receives the content of your wish. You can block it with your browser or ad-blocking settings without affecting your order.

7. Your choices

You can ask us for a copy of the information we hold about you, ask us to correct it, or ask us to delete it. Write to hello@omairikyoto.com and we will respond within 3 business days. Note that we cannot un-make a visit that has already taken place.

8. Security

Order information is stored on access-controlled accounts and is seen only by the person who carries out your visit. No system is perfectly secure, but we keep the amount of information we hold deliberately small.

9. Changes and contact

If this policy changes, the updated version will be published on this page. Questions about privacy can be sent to hello@omairikyoto.com at any time.