Refund Policy
The rule is simple: before the visit, you can cancel for a full refund. After the visit, the work has been done, so orders are non-refundable.
1. Before the visit — full refund
You can cancel at any time before your visit takes place, for any reason, and receive a full refund. Email hello@omairikyoto.com with the name and email address you used at checkout. Refunds are returned to the original payment method through Stripe, usually within 5–10 business days depending on your bank.
2. After the visit — non-refundable
Once we have travelled to Fushimi Inari, made the offering in your name, and taken your photographs, the service has been performed and cannot be undone. Orders are non-refundable from that point.
3. If we cannot complete your order
If we are unable to carry out your visit — for example because of a prolonged shrine closure, or because we decline the order under our Terms of Service — we will refund you in full. If a delay is caused by weather or similar circumstances, we will contact you and agree a new date; you may cancel for a full refund at that point instead.
4. Postcards that do not arrive (Negai)
International mail can occasionally go missing. If your postcard has not arrived within 6 weeks of dispatch, contact us and we will send another one free of charge. One resend is available per order.
A postcard that does not arrive because the mailing address entered at checkout was incorrect or incomplete is not covered by the free resend, and is not grounds for a refund. Please check the address carefully before you submit your order. If you spot a mistake before we post the card, email us straight away and we will correct it.
A missing postcard on its own is not grounds for a refund of the order, because the visit, the ema, the photographs, and the report have already been delivered.
5. Photographs and reports
Photographs are taken outdoors on the day of the visit, and weather, light, and crowds vary. Dissatisfaction with the look of a photograph is not grounds for a refund. If your photographs or report have not reached you within the stated timeframe, check your spam folder first, then contact us and we will resend them.
6. Statutory rights
This policy does not affect any rights you have under the mandatory consumer law of your country of residence.
7. How to reach us
Email hello@omairikyoto.com. We reply within 3 business days.
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