Refund Policy
The rule is simple: before we post the card or make the visit, you can cancel for a full refund. Afterwards, the work has been done, so it is not refundable.
1. Single postcards
You can cancel at any time before the card is posted — normally3 business days from your order — for any reason, and receive a full refund. Email hello@omairikyoto.com with the name and email address you used at checkout. Once the card has been written and posted, it cannot be refunded.
2. Subscriptions
Cancel at any time, yourself in the customer portal, or by writing to us. Cancellation takes effect at the end of the year you have already paid for: you still receive the cards for that year, and you are not charged again. We do not refund part of a year.
If a renewal is charged and you cancel before we have written that month's card, tell us and we will refund that charge in full.
3. Shrine visits
You can cancel at any time before your visit takes place and receive a full refund. Once we have travelled to the shrine, made the offering in your name, and documented the visit, the service has been performed and cannot be undone. Orders are non-refundable from that point.
4. If we cannot complete your order
If we are unable to carry out an order — for example because of a prolonged shrine closure, or because we decline the order under our Terms of Service — we will refund you in full. If a delay is caused by weather or similar circumstances, we will contact you; you may wait or cancel for a full refund.
5. Cards that do not arrive
International mail occasionally goes missing. If a card has not arrived within 6 weeks of being posted, contact us and we will send another one free of charge. One free re-send is available per card.
A card that does not arrive because the mailing address entered at checkout was incorrect or incomplete is not covered by the free re-send, and is not grounds for a refund. Please check the address carefully before you submit your order. If you spot a mistake before we post the card, email us straight away and we will correct it.
6. The card and the handwriting
The card sent in a given month is chosen by us. Dissatisfaction with the choice of card, or with handwriting, is not grounds for a refund. A card that arrives damaged in the post will be replaced free of charge — send us a photograph of it.
7. Statutory rights
This policy does not affect any rights you have under the mandatory consumer law of your country of residence.
8. How to reach us
Email hello@omairikyoto.com. We reply within 3 business days. Refunds are returned to the original payment method through Stripe, usually within 5–10 business days depending on your bank.
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